58.01 RESIDENTIAL APPLICATION FOR SERVICE
58.02 NON-PAYMENT DISCONNECT
58.03 CUSTOMER INFORMATION

CHAPTER 58 AUBURN ESSENTIAL SERVICES BILLING PROCEDURES

Section

58.01 Residential Application for Service
58.02 Non-Payment Disconnect
58.03 Customer Information

58.01 RESIDENTIAL APPLICATION FOR SERVICE
Auburn Essential Services (AES) shall establish internal policies in an effort to mitigate bad debt and prevent risk of loss for failure to pay accounts.
A credit check shall be required for new residential accounts. Those applicants that do not pass the credit check shall be required to pay in advance the value of their estimated first bill, including any taxes, fees and one-time charges. A credit check shall be performed using the following methods:

1.	Those individuals with a history of no late payments in the last 12 billing cycles of their municipal utilities account would be considered in “good standing” and would not require advance payment.
2.	Those individuals without a municipal account history would be required to submit a credit report. Those individuals with a score of fewer than 600 points shall be required to pay in advance.

58.02 NON-PAYMENT DISCONNECT
Auburn Essential Services will issue billing in coordination with the City of Auburn Utility Billing Office. Payment for billed services shall be due and owed to the City of Auburn, Indiana within seventeen (17) days of the issuance of said invoice (if the 17^th day falls on a day in which the billing office is closed, the invoice will be due the next business day). A ten percent (10%) penalty shall be applied on the 18th day an invoice remains unpaid. AES, by and in coordination with the City of Auburn Municipal Utility Office, shall issue a Disconnect Notice on the 20^th day an invoice remains unpaid. The customer shall have ten (10) days to make said account current, and if the customer fails to make the account current, the services shall be disconnected. A fee of $35 shall be charged if the customer requires service reconnection after disconnect.

58.03 CUSTOMER INFORMATION
AES customers shall provide their full name, current address, phone number, date of birth, driver’s license number, and social security number upon registering for services. Said information shall be kept confidential and only be used in the regular course of AES business services.