| 1) | No Prepayment Required | |
| a) | Those individuals with a history of no late payments in the last twelve (12) billing cycles of their municipal utilities account would be considered in “good standing” and would not require advance payment. | |
| b) | Those individuals without a municipal account history would be required to submit a credit report. Those individuals with a score of 600 or higher would be considered in “good standing” and would not require advance payment. | |
| a) | Those individuals with a history of 1-5 late payments in the last 12 billing cycles of their municipal utilities account would be required to pay in advance the value of their estimated first bill, including any taxes, fees and one (1) time charges. | |
| b) | Those individuals without a municipal account history would be required to submit a credit report. Those individuals with a score of 500 to 599 would be required to pay in advance the value of their estimated first bill, including any taxes, fees and one time charges. | |
| 1) | Payment Due Date | |
| 2) | Late Payment Penalty | |
| a) | A ten (10%) percent penalty shall be applied one (1) day after due date for an invoice that remains unpaid. | |
| b) | Customers shall be eligible for one (1) penalty waiver every thirty-six (36) months of service. | |
| c) | Customers that experience service payment hardship after falling victim to a crime, serious illness or accident, or natural disaster can request special payment arrangements with the AES Billing Office. Upon the definition of payment terms, the customer may be exempt from penalty during the life of said terms. | |
| 3) | Notice of Late Payment / Disconnect | |
| a) | AES, by and in coordination with the City of Auburn Municipal Utility Office, shall issue a Late Payment / Disconnect Notice two (2) days after due date for an invoice that remains unpaid. | |
| 4) | Service Disconnect | |
| a) | The customer shall have fourteen (14) days after original due date to make said account current, and if the customer fails to make the account current, the services shall be disconnected. | |
| b) | A disconnect fee of $35 shall be charged at the time of disconnect. | |
| c) | Customers shall be eligible for one (1) disconnect fee waiver every thirty-six (36) months of service. | |